They Humiliated the Wrong Customer

CH. 01

Chapter 1

1,827 words

"You come here every single day; if I'm not annoyed, I'm certainly annoyed for myself! Haven't you ever seen a decent spa before? You're practically living here, trying to squeeze every last cent out of that card! Look at you, you pathetic cheapskate!"

Those were Kyle's exact words, the head technician at the 'Dreamland Premier Wellness & Beauty Spa', as he pointed his finger right in my face.

I'd paid twenty thousand dollars for an unlimited black card.

I'd only used it for less than half a month when he publicly humiliated me.

That's when I lost it.

"Kyle, what do you mean by that?"

I pulled out my phone to message him on SnapChat, but the message just sat there, stuck on "unsent"! He'd actually blocked me!

Pure rage engulfed me. I was trembling, so I immediately stormed back to the spa to demand a refund from the owner.

But Sharon, the owner, slowly pulled out a "special cancellation clause" I'd never seen before.

"Sophia, according to our store policy, if a client voluntarily cancels their membership, the refund must be calculated based on the highest-tier single session prices for our facial anti-aging and full-body essential oil SPA treatments."

"You've visited us 15 times this past half-month. At fifteen hundred dollars per session, that's twenty-two thousand five hundred dollars. Plus, there's a two thousand dollar fee for imported oils, two thousand for the premium room service, and three thousand for equipment wear and tear."

"All told, you don't get a refund; you actually owe us three thousand dollars more."

I almost laughed out loud from sheer anger.

Oh, this is rich. This is really rich.

Leaving the spa, I immediately called Mr. Davis, the property manager.

"Hello, Mr. Davis? That 'Dreamland Spa' on the third floor of the mall? I'm not renewing their lease next month!"