I Canceled Her Booking And Won Big

I had deliberately kept thirty premium suites empty for Allee, a longtime corporate client, despite Memorial Day weekend being fully booked for months. She brought thirty employees for a retreat, but at checkout, she was outraged.

"Why are we paying $500 a night when walk-ins pay $400?" she shouted.

I tried to explain, "Their rate doesn’t include park passes, meals, or shuttle service—"

She cut me off with a sharp slap across my face. "I don’t care! Refund the difference or we cancel!"